24 hr Emergency Callout

Terms & Conditions for Coastal Drains Ltd

It is intended that our Terms & Conditions have been clearly stated in this document to cover the services and materials provided. If you wish to discuss any of these please contact us.

Coastal Drains Ltd works are carried out by our Employees and Independent Contractors that are suitably qualified under authority of Coastal Drains Ltd. Independent Contractors have no authority to incur liability on behalf of or to act as agent for Coastal Drains Ltd or any of their licensees.

Changes to original quotation:

At times there will be occasions where unforeseen circumstances may incur additional costs above the quoted amount. We will do our best to complete the work and provide the goods and materials for the quoted amount without this happening. However, should this happen then we will immediately advise you of the reason this happened and why the extra costs have incurred and why we are providing you with an amended quotation. We will let you know immediately and explain the reasons for the additional costs and ask you to accept an amended quotation.

Invoicing and Payment:

Domestic Customers: Where we attend to an emergency unblock, you will be invoiced on completion of the works and this will be payable immediately. Our payment terms are 14 days and should the invoice become overdue interest will accrue at 8% per annum until invoice is settled in full.  If you are a tenant you will need your landlord’s permission to allow us to carry out the work.

Commercial Customers: You will be invoiced on completion of the work and our payment terms are for the invoice to be settled within 30 days of the date of the invoice. If the total due is not received within this time an administration fee of £10 will be charged and interest will accrue on the outstanding amount at 8% per annum until the invoice is settled in full.

Our preferred method of settling invoices is with Card Payment at the time of completion or by calling our Office to pay on receipt of an invoice. An administration charge of £10 is payable in respect of each cheque we present for payment that is dishonoured by your bank for whatever reason.

Changes to working times and conditions:

Our normal hours of business are 8am to 5pm Monday to Friday. However, if we are required to work outside of these hours this will be at an additional charge.

You must make us aware of any hazards or anything that maybe considered a danger to anyone before work commences at your property. Clear access must be made to all relevant manholes and electricity and water to be provided to us. If additional costs are incurred due to your failure to provide us with clear access, mains electricity and water, we may charge you for that additional work and/or expense. If the property is a listed building you may require planning permission. In either case it is your responsibility to obtain any permission required for the work.

Customer’s Responsibilities:

It is the responsibility of the customer to ensure the area Coastal Drains Ltd are to carry out the works is clear and ready for work to commence. This includes property being protected against incidental accidents (i.e.: leaks, spillages or other damage).

Any failure or delay which results in the loss, damage or injury to Coastal Drains Ltd or Contractors (whether direct, indirect or consequential) will be the responsibility of the customer if they have failed in their commitments.

Inspection of works:

As the customer, it is your responsibility to inspect all works on completion. Any complaint or dissatisfaction should be reported to the office within 7 days from date of completion, by telephone. If we are not notified within the 7 days then it is considered the works carried out are free from defects. All unblocks carried out on sinks and bath waste are not guaranteed or covered in the 7day period, due to being dealt with on an emergency basis to restore flow.


We guarantee patches and linings for 5 years on labour and Manufacturers’ warranty on materials. Water Mains installations are guaranteed for 10 years on labour and Manufacturers’ warranty on materials. This is providing there has been no excavation works or heavy machinery on or around the pipework. Any guarantee we offer does not affect your legal rights including those rights under the Consumer Rights Act 2015 if applicable, and any laws that replace it. You can get information about your rights from Citizens Advice or Trading Standards.

It is not guaranteed all tarmac/reinstated areas will match in either colour or texture to existing surfaces of the same.

Right to cancel:

Notice of your Right to Cancel. Where any quotation has been accepted you have a 14 day ‘cooling off’ period whereby you can cancel the works. The works can commence before the cooling off period ends, however, if you cancel once the works have started then you will be charged for the works so far.

If works are cancelled through no fault of Coastal Drains Ltd you will be charged 15% of the total amount of the quotation.


Coastal Drains Ltd does not accept responsibility for any rust or limescale deposits that my occasionally be loosened in the existing pipework when full water pressure is restored after works have been carried out to water mains. This is beyond our control and is sometimes a natural consequence of high pressure flowing through old pipework.

Coastal Drains Ltd and their Contractors are only responsible for the pipework being installed or worked on directly by them and can only guarantee the connections onto new PE pipe. Any other pipework or problems which may arise from existing pipework will remain the responsibility of the property owner.

The legal responsibilities of all required permissions i.e.: Opening Notices, Rights of Access, Easements, Tree Preservations Order etc are for the Property owner to explore and Coastal Drains Ltd take no responsibility for any works not carried out in accordance with requirements. These conditions shall constitute the entire agreement between Coastal Drains Ltd and the Customer. Misinformation to Coastal Drains Ltd will result in fines or costs for damage to be passed accordingly to the Customer.

All contracts for the sale of materials or services are in accordance with EU & UK Laws.